Tuesday, June 29, 2010

Making Sure We Put the Client's Emotions First

Trials are not all about the lawyers. Trials are all about the clients. Clients have feelings. I've tried cases and babysat clients for close to 22 years, mostly in jury trials. I've also prided myself on helping clients get through a trial by minimizing emotional turmoil. Imagine how I felt when I became a litigant.

The litigation was in family court. I filed for divorce. My lawyer was very experienced and did a great job. I was consulted on everything of substance. The first thing I learned was how time consuming the whole thing was. In my law practice, some of my clients want to know everything that happens in their cases. They told us in law school to flood the client with correspondence, but I just wanted to hide from the case. I didn't want to hear anything about it, much less deal with letters and phone calls that at times seemed to come every day. Each letter was a snake reminding me of the divorce. I think the flood rule should be reconsidered.

My job was interrupted. It was difficult to get through work. Information about the case had to be gathered from Lord knows how many sources, calls returned, emails replied to - all the while receiving emotionally sensitive news when I was in other stressful court proceedings with my own clients. The most benign communications from a lawyer or paralegal can cause a client's stomach to twist. So in my opinion, we lawyers should recognize that our clients might be twisting on a spit at work or at home with stress when we call and drop legal bombs.

I've tried many jury trials over the years. It was different in the courtroom sitting next to my lawyer as a client. I love the formal setting in a jury trial and the ability to walk over to the adverse party sitting at counsel table during my closing argument and let him have it. In my case, we parties were gently questioned at counsel tables by the court about the equitable division agreement. I remember thinking thank God I don't have to walk up to that witness box and be cross-examined. I guess the point is that no matter how much experience a client has at public speaking, he or she needs to be closely monitored and talked-down before she testifies.

Moreover, merely being in close proximity to the adverse party at trial brings its own set of emotions and should be carefully avoided, unless the client has an overwhelming need to do so, and even then it's probably not a good idea.

The long and short of all this is that even though our clients tell us lawyers that everything is "OK," it very well might not be. There's no client who couldn't use a bit more tea and sympathy.